ROTTERDAM — Spectrum, the region's dominant cable TV company, is hiring 200 new customer service reps for its new mobile phone unit at a time when many companies are sending workers 体彩app官方网站 and laying off others amid the COVID-19 outbreak.
The company, which says it plans to do interviews remotely, before the pandemic began but has become increasingly important as everyday Americans work from 体彩app官方网站 and shelter in place.
The customer service reps would work out of Spectrum's regional headquarters in Rotterdam, spaced apart to adhere to social distancing protocols.
"Now more than ever, our essential workforce continues to provide the critical task of helping customers stay connected during this very challenging time," Spectrum spokeswoman Lara Pritchard said. "People are out of work, and we have jobs available, that will help us to continue to deliver and support the communities we serve."
Pay for the hourly positions begins at $16.50 an hour.
Spectrum, part of Charter Communications, added nearly 1 million new mobile phone lines in 2019 after getting into the mobile phone business in late 2018. The company spent $432 million in 2019 on expanding and funding the new business.
Charter recently gave its field workers that are going into hospitals and businesses amid the pandemic a $1.50 per hour raise retroactive to last month, and the hiring of 200 new customer service reps is likely welcome news for those who have lost their jobs or been furloughed amid the virus outbreak that has closed restaurants and retail stores by government decree.
In some cases, Spectrum field technicians are making house calls, but whenever possible, Spectrum is trying to get customers to do self-installations of services.
"We will continue to support customers with a technician if they cannot successfully self-install their services using the information provided, online tools or phone support," Pritchard said when asked previously about equipment installations in 体彩app官方网站s.
Pritchard said those who are hired to work the phones in Rotterdam will be treated safely even though they must come into the office at a time when many are staying safe by working from 体彩app官方网站.
"We’re conducting prescreens, interviews and offers over the phone or virtually.," Pritchard said. "Our training and centers are all adhering to the latest (Centers for Disease Control) recommendations, including appropriate social distance spacing throughout training and placement."